5 Star Customer Service from Start to Finish

We appreciate homebuilders strive to provide a 5 star service to their customers pre and post sale and here at Hacking and Paterson Management Services we want to continue this level of service.
customer service

Communication with all homeowners is vital and through our My H&P Web Portal and App we make sure your customer is aware of what they should expect to pay for and when they should be expected to pay for it.  A colour coded development master plan is provided to all homeowners with our dedicated factoring team visiting the development regularly to meet with the sales teams and new homeowners to identify their factoring requirements.

If you are currently at any stage of the development process and are looking for some guidance, insight or assistance, please do not hesitate to contact us – we would be delighted to hear from you.

We look forward to extending your customers’ 5 star experience throughout their ownership and beyond.

Latest News

The Property Industry Scotland Awards 2026 Nominee

The Property Industry Scotland Awards 2026 Nominee

We are delighted to share that Hacking and Paterson Management Services has been nominated at the Property Institute Scotland Awards. The awards evening brings together familiar faces from across the sector to celebrate excellence, with a drinks reception, three...

TPI Scotland Launches Manifesto for Safer, Better-Managed Homes

TPI Scotland Launches Manifesto for Safer, Better-Managed Homes

TPI Scotland: A Vision for Safer, Better-Managed Homes Scotland’s housing stock is at a critical turning point. With a significant proportion of shared homes now requiring urgent or essential repairs, the need for long term, practical solutions have never been...

The appointment of David Doran as Chair of TPI Scotland

The appointment of David Doran as Chair of TPI Scotland

A Clear Vision for the Future of TPI Scotland – David Doran steps into the Chair role The formation of TPI Scotland following the merger between TPI and PMAS marks an important milestone for the Scottish property sector. It represents both continuity and change,...

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