Glasgow: 0141 248 5693 | info@hackingandpaterson.co.uk
Edinburgh: 0131 523 1575 | edinburgh@hackingandpaterson.co.uk

About Us

Our Profile

About Us

We are Hacking and Paterson Management Services

Our philosophy is simple.

To factor our customers’ property as if it was our own.

Our customers’ property is very often the most valuable asset they will ever have and we recognise the importance of our factoring role in maintaining their common property. This philosophy is underpinned by an in-depth knowledge of the property industry, coupled with skilled and dedicated staff who will arrange and administer all aspects of maintenance, repair and servicing of common property.

We are one of the country’s leading independent providers of property factoring services, with a long established reputation built upon strong foundations and a proven ability to meet the needs and expectations of our customers.

From our offices in Glasgow and Edinburgh, our knowledgeable and professional teams offer an excellent administrative service, along with advice and guidance on all aspects of residential property factoring, designed to ensure that we assist homeowners in maintaining and preserving the condition and value of their property throughout the years.

With a varied portfolio ranging from traditional tenements to the latest modern developments, it is our strong belief that the many years of experience and expertise we have gained since the company was formed in 1922, is of great benefit to our customers.

This level of experience, allied to a culture of continuous improvement and a “hands-on” approach to property factoring, means that we are ideally placed to meet homeowners’ property factoring needs, both now and in the future.

Our History

About Us

Hacking and Paterson - The Beginning

Founded in 1922 by William Hacking and David Paterson based in Clydebank, the main operation of the business was the factoring of the original Glasgow tenements and the collection of rents on behalf of landlord owners.

1922

WWII - A significant turning point in the private rented sector.

From 1945 onwards, H&P were heavily involved in the changing landscape of the ownership of tenement property. Along with the demolition of tenements through the slum clearances and acquisition by local authorities, tenement flats were sold by landlords, mainly due to government enforced rent controls, which deemed it no longer commercially viable to invest in this type of property asset. This in turn created a growing owner occupied sector which included many sales to sitting tenants. H&P’s role as property factor evolved through this period to accommodate such dramatic change with H&P becoming an agent acting for multiple customers in the same tenement.

1945

Growth - Moving to the City

Growth, through and beyond the war years, saw the firm operating offices from Glasgow City Centre, Dalmarnock and Helensburgh before the 1969 relocation to their present day home at 1 Newton Terrace, an end terraced Victorian sandstone tenement on the edge of Glasgow City Centre in the original business hub. Since moving there, the firm, through further growth, now own and occupy 2 and 3 Newton Terrace which currently house around 100 of the H&P team.

1970

Glasgow Tenement Improvements - 1975 - 1985

The great storm of January 1968 accelerated the original improvement plans for a large number of Glasgow tenements and in conjunction with the 1971 Housing Act which provided a funding source, substantial renovations were undertaken across Glasgow. H&P were heavily involved in the administration and facilitation of these repairs throughout the city.

1975

First Venture into Factoring of Modern Developments

With a surge in new building construction in the 1980's, HPMS diversified into what is now modern property factoring with an appointment to their first contemporary property, the development at Balgonie Woods in Paisley, built by Sir Alfred McAlpine Homes Scotland Limited.

We are proud to continue providing factoring services to this development and others for over 30 years.

1985

Expansion Across the Country

Having built up a substantial portfolio of homeowner customers in the east of the country from an initial appointment in 1998 by Bryant Homes, HPMS opened their Edinburgh office in 2004. From a simple start of 4 staff, the Edinburgh office has thrived with the growth of business now requiring the attentions of 3 Directors and another 16 of the HPMS team, covering Aberdeen to Berwick and everywhere in between.

2004

Hacking and Paterson Management Services - Factoring in the Future Now

With our commitment to continued improvement of our customer experience, since 2014 we have been investing heavily in IT systems. We launched paperless communication, a new, easy to navigate website, our My H&P web portal and we were the first property factor to introduce a Smartphone App linked directly to our customer accounts.

We continue to Factor in the future - now.

2014

Our Team

About Us

Hacking and Paterson Management Services People

As a leading Scottish Property Factor, we rely on the dedication, commitment, teamwork and expertise of all the people we employ across a wide and diverse range of roles throughout the firm.

Our people are at the heart of how our business performs. Covering all aspects of the factoring process from our front line staff, through our support networks, we have dedicated teams of people working to deliver our vision, business ethos, factoring product and service that make a difference to our customers.

We understand the importance of teamwork, and to make this happen, we all have to commit to our vision and pull together as a team to make it happen. This is why our people are so important in everything we do. Continuing personal and professional development of our people ensures sustained higher performance and personal job satisfaction. We also believe in providing development opportunities to all our people and at all levels, as well as offering competitive remuneration packages.

In everything we do, our  focus is on our people and on those to whom we provide a service. We also recognise and commit to our corporate social responsibilities.

Interested in becoming part of our team? contact us

Securing your future, secures ours.

Our Executive Team

Corporate Social Responsibility

About Us

Hacking and Paterson Management Services (HPMS) believe the importance of being a responsible employer is key.  As a provider of services in today’s society, our business is run in accordance with our values.  These are designed to provide support and development to our people and at all times provide the best possible service to our customers.

At HPMS, we are committed to:

Continually providing excellent customer service including meeting all applicable legislation, maintaining a high degree of integrity and professionalism and showing concern and respect for fellow employees

Business Relationships

Business Ethics

HPMS is committed to ensuring that our business is conducted in all respects according to rigorous ethical, professional and legal standards, acting openly, honestly and with transparency in all that we do.

We are a business which fully recognises that our reputation is critical to our ability to operate effectively.

Customer Complaints Procedure

At HPMS we aim to deliver the best service to our customers.  In the event that our service does not meet with expectations, we are committed to investigating and resolving issues brought to our attention by any of our customers.  We operate a Complaints Handling Procedure in accordance with the Property Factors (Scotland) Act 2011.

Data Protection Policy

Data protection is a serious topic that must be addressed.  HPMS recognise this and protect all information held.  We have fulfilled the expectation of due diligence and due care in the application of data protection policies and mechanisms.

Accessibility

Our website is available to all our customers.  Paper copies of our brochures and other marketing materials are also available on request.  We offer, and encourage, e-billing and emailing as an option to our customers who no longer wish to receive paper correspondence from us.

Continual Satisfaction/Engagement Monitoring

In common with many companies in the service industry, we put customer service to the forefront of everything we do and have internal policies and processes in place to ensure a consistent level of customer care is provided.

Professional Association and Regulation

HPMS is a Registered Property Factor (Registration No. PF000288).  We are a proud member of the national trade body, The Property Managers Association (Scotland) Limited.  HPMS is also registered with and regulated by the Financial Conduct Authority (FRN: 307910).

Employee Satisfaction

Employees (Our People)

At HPMS we embrace our responsibility to ensure that all our people understand and adhere to our employment policy, procedures and standards.  All employees have access to their individual staff record on an HR platform, as well as the HPMS Staff Handbook, ensuring they are fully aware of their terms and conditions and responsibilities to customers and fellow employees.

Training

We are committed to providing training for staff to enable them to undertake their roles effectively and assist in developing their skills, knowledge and abilities.  All are encouraged to participate in industry training, personal development and to work towards professional qualifications with the full support of senior management.

It is also important that contractors employed to carry out works on behalf of our customers are suitably trained, suitably qualified and have the necessary insurances required by law.

Enhanced Holiday & Flexible Working

Staff receive entitlements in excess of the government set standards which increase from time to time to reflect the loyalty of our staff.  We support flexible working arrangements, where it can be accommodated, to help our people balance their work and home life.

Equal Opportunities

We support the principle of Equality and Diversity in employment and oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, marital status, sexual orientation, pregnancy and maternity, ethnic origin, religious belief and marriage and civil partnerships.

We believe that it is in the company’s best interests, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise.

Maternity/Paternity policy

Our detailed policy in relation to maternity/paternity leave is set out in our Staff Handbook.  This covers the statutory entitlement of employees to maternity/paternity leave, maternity/paternity pay, our procedures for intimating a pregnancy, commencing maternity/paternity leave, terms and conditions during maternity/paternity leave and returning to work.

Social

Charity Support

At HPMS we feel strongly that, as a business, we have a responsibility to help support communities as much as possible, particularly in areas where our business operates.

We support various charities, including CHAS, Scottish Veterans Garden City Association, Scottish Heroes, Earl Haig Fund, Breast Cancer Now, McMillan Cancer Support, Beatson Cancer, Playlist for Life, Edinburgh Children’s Hospice, Barnardos Scotland, Save the Children, Vine Trust Tanzania.

We support our people who participate enthusiastically in other general fund-raising activities.

Use of Local Contractors

We will always source local contractors where possible to minimise costs for our customers which ultimately helps support local enterprise and community wellbeing.

Donation of PC equipment

Where possible, and in accordance with the General Data Protection Regulation, from time to time we also donate PC equipment which is no longer suitable for our needs to the charities that we support in our local communities, ensuring that any customer information has been removed before doing so.

Environmental

Our Business

HPMS operates from offices in both Glasgow and Edinburgh.  In each of these offices we are committed to reducing their impact on the environment and to raising the awareness of our people to help achieve this.

Our Customers

We encourage our customers, wherever possible, to be environmentally friendly, particularly in relation to energy efficiency and the use of innovative technology to minimise environmental impact.

Recycling

Our commitment to the environment is reinforced by regularly recycling office waste such as paper, cardboard boxes and printer cartridges, including acting responsibly when disposing of electrical equipment.

E-pay Slips

We have an electronic payslip facility which is well received by our people.  We understand the importance of reducing our carbon footprint and producing internal documentation in an efficient and environmentally friendly way.

Staff Travel

We have pool cars in each office which are used internally and shared by multiple users in regards to attending offsite meetings.  We are helping to reduce HPMS’s carbon footprint by cutting down on our general emissions.

The Future

The service we provide to our customers is paramount to the existence of HPMS and we continue to strive to provide high levels of service in every area of the business.

We are proud of the level of commitment from our people and by working together, HPMS is committed to continuing to ensure we maintain our highly regarded reputation in the Scottish industry environment.

HPMS continues to engage in consultation with Scottish Government, Local Authorities and relevant trade bodies on issues affecting the housing sector now and in the future.  Our contribution towards changes in legislation is, in the main, to try to improve the conditions associated with ownership, maintenance and repair of communal property for the betterment and wellbeing of homeowners and residents.

Internal Organisation

Internal Organisation

© 2019 Hacking & Paterson Management Services