Glasgow: 0141 248 5693 | info@hackingandpaterson.co.uk
Edinburgh: 0131 523 1575 | edinburgh@hackingandpaterson.co.uk

About Us

Our Profile

About Us

We are Hacking and Paterson

Our philosophy is simple.

To factor our customers’ property as if it was our own.

Our customers’ property is very often the most valuable asset they will ever have and we recognise the importance of our factoring role in maintaining their common property. This philosophy is underpinned by an in-depth knowledge of the property industry, coupled with skilled and dedicated staff who will arrange and administer all aspects of maintenance, repair and servicing of common property.

We are one of the country’s leading independent providers of property factoring services, with a long established reputation built upon strong foundations and a proven ability to meet the needs and expectations of our customers.

From our offices in Glasgow and Edinburgh, our knowledgeable and professional teams offer an excellent administrative service, along with advice and guidance on all aspects of residential property factoring, designed to ensure that we assist homeowners in maintaining and preserving the condition and value of their property throughout the years.

With a varied portfolio ranging from traditional tenements to the latest modern developments, it is our strong belief that the many years of experience and expertise we have gained since the company was formed in 1922, is of great benefit to our customers.

This level of experience, allied to a culture of continuous improvement and a “hands-on” approach to property factoring, means that we are ideally placed to meet homeowners’ property factoring needs, both now and in the future.

Our History

About Us

Hacking and Paterson - The Beginning

Founded in 1922 by William Hacking and David Paterson based in Clydebank, the main operation of the business was the factoring of the original Glasgow tenements and the collection of rents on behalf of landlord owners.

1922

WWII - A significant turning point in the private rented sector.

From 1945 onwards, H&P were heavily involved in the changing landscape of the ownership of tenement property. Along with the demolition of tenements through the slum clearances and acquisition by local authorities, tenement flats were sold by landlords, mainly due to government enforced rent controls, which deemed it no longer commercially viable to invest in this type of property asset. This in turn created a growing owner occupied sector which included many sales to sitting tenants. H&P’s role as property factor evolved through this period to accommodate such dramatic change with H&P becoming an agent acting for multiple customers in the same tenement.

1945

Growth - Moving to the City

Growth, through and beyond the war years, saw the firm operating offices from Glasgow City Centre, Dalmarnock and Helensburgh before the 1969 relocation to their present day home at 1 Newton Terrace, an end terraced Victorian sandstone tenement on the edge of Glasgow City Centre in the original business hub. Since moving there, the firm, through further growth, now own and occupy 2 and 3 Newton Terrace which currently house around 100 of the Hacking and Paterson team.

1970

Glasgow Tenement Improvements - 1975 - 1985

The great storm of January 1968 accelerated the original improvement plans for a large number of Glasgow tenements and in conjunction with the 1971 Housing Act which provided a funding source, substantial renovations were undertaken across Glasgow. Hacking and Paterson were heavily involved in the administration and facilitation of these repairs throughout the city.

1975

First Venture into Factoring of Modern Developments

With a surge in new building construction in the 1980's, Hacking and Paterson diversified into what is now modern property factoring with an appointment to their first contemporary property, the development at Balgonie Woods in Paisley, built by Sir Alfred McAlpine Homes Scotland Limited.

We are proud to continue providing factoring services to this development and others for over 30 years.

1985

Expansion Across the Country

Having built up a substantial portfolio of homeowner customers in the east of the country from an initial appointment in 1998 by Bryant Homes, Hacking and Paterson opened their Edinburgh office in 2004. From a simple start of 4 staff, the Edinburgh office has thrived with the growth of business now requiring the attentions of 3 Directors and another 16 of the Hacking and Paterson Team, covering Aberdeen to Berwick and everywhere in between.

2004

Hacking and Paterson - Factoring in the Future Now

With our commitment to continued improvement of our customer experience, since 2014 we have been investing heavily in IT systems. We launched paperless communication, a new, easy to navigate website, our My H&P web portal and we were the first property factor to introduce a Smartphone App linked directly to our customer accounts.

We continue to Factor in the future - now.

2014

Our Team

About Us

Hacking & Paterson People

As a leading Scottish Property Factor, we rely on the dedication, commitment, teamwork and expertise of all the people we employ across a wide and diverse range of roles throughout the firm.

Our people are at the heart of how our business performs. Covering all aspects of the factoring process from our front line staff, through our support networks, we have dedicated teams of people working to deliver our vision, business ethos, factoring product and service that make a difference to our customers.

We understand the importance of teamwork, and to make this happen, we all have to commit to our vision and pull together as a team to make it happen. This is why our people are so important in everything we do. Continuing personal and professional development of our people ensures sustained higher performance and personal job satisfaction. We also believe in providing development opportunities to all our people and at all levels, as well as offering competitive remuneration packages.

In everything we do, our  focus is on our people and on those to whom we provide a service. We also recognise and commit to our corporate social responsibilities.

Interested in becoming part of our team? contact us

Securing your future, secures ours.

Our Executive Team

Internal Organisation

© 2017 Hacking & Paterson Management Services