Glasgow: 0141 248 5693 | info@hackingandpaterson.co.uk
Edinburgh: 0131 523 1575 | edinburgh@hackingandpaterson.co.uk

Services

Homeowners

Specialising in the factoring of residential property with shared common ownership responsibilities, our portfolio spans the length and breadth of Scotland.

Our experienced property factoring teams are on hand to assist our customers with all aspects of common property ownership including repair, maintenance and insurance.

At Hacking and Paterson our customers have access to a dedicated property factoring team who are available to assist with the following:

Maintenance of Common Property

Maintenance of Common Property

Our customers' property is more often than not the single largest investment they have.  The maintenance of their asset is...

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Dealing with our Customers' Communications and Enquiries

Dealing with our Customers' Communications and Enquiries

Our dedicated factoring teams are on hand to deal with our customers' enquiries along with handling correspondence from professional representatives and...

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Comprehensive Insurance Cover

Comprehensive Insurance Cover

For many of our customers, we are involved in placing a range of insurance policies through independent Insurance Brokers.  The...

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Property Visits

Property Visits

Meeting our customers face to face is an important part of what we do.  Our factoring teams attend our customers'...

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24 Hour Emergency Assistance

24 Hour Emergency Assistance

Emergencies are unavoidable and therefore at Hacking and Paterson we have arrangements in place with emergency contractors to ensure our...

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Recovery of Common Outlays

Recovery of Common Outlays

The ability to fund the maintenance and repair of common property is vital in ensuring the longevity and value of our customers' property. Property...

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Maintenance Funds

Maintenance Funds

We believe it essential that our customers give consideration to planned maintenance of their property.  The introduction of a maintenance fund will...

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Homebuilders

Providing factoring assistance from land purchase to development completion and beyond

Land Purchase

Land Purchase

With our factoring portfolio spanning the length and breadth of the country we have gained an in-depth knowledge of a number...

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Planning

Planning

Our countrywide coverage and varied property portfolio provide us with the expertise and understanding to assist homebuilders in planning residential developments. We...

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Deed of Conditions

Deed of Conditions

Hacking and Paterson have been partnering with Scottish solicitors for over 40 years, assisting in the layout and content of...

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Development Launch

Development Launch

At Hacking and Paterson we are conscious that our homebuilder clients want to be able to fully inform their prospective purchasers...

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Welcoming New Customers

Welcoming New Customers

Upon entry to their property your purchasers - our new customers - will receive a full welcome pack detailing all they need...

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Commencement of Maintenance

Commencement of Maintenance

Our homebuilder clients are keen to ensure the initial purchasers within their developments quickly see the areas owned in common...

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Homeowner Meetings

Homeowner Meetings

Upon completion of a development, and once our homebuilder clients have concluded their build programme, we will arrange a meeting...

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5 Star Customer Service from Start to Finish

5 Star Customer Service from Start to Finish

We appreciate homebuilders strive to provide a 5 star service to their customers pre and post sale and here at...

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Move to us

Services

Moving to Hacking and Paterson  could not be easier


Our customer relationship team would be delighted to meet with any homeowners, committees or groups of homeowners currently reviewing their factoring arrangements.  Our relationship managers will be able to offer advice on the added value that having Hacking and Paterson as property factor can bring, review your Deed of Conditions and ultimately provide guidance on how to appoint a new property factor.

Our factoring services at a glance include:

  • Dedicated factoring team comprising Director, Property Manager and Assistant Property Manager(s) with direct telephone and email contact details
  • Large support network of personnel available to handle all aspects of the development administration
  • Customer Relationship Managers and Ground Maintenance Inspectors
  • Regular property visits arranged with property committee or representatives
  • Regular interaction with homeowner committees including provision of secretarial duties and administration of annual general meetings
  • 24 hour dedicated emergency contractors
  • Online payment facility along with monthly/quarterly Direct Debit facility
  • A dedicated credit control department overseeing recovery of communal costs ensuring our continued ability to provide our Core Factoring Services effectively and efficiently
  • Independent building surveying available upon request

In addition to the above, our dedicated property factoring IT system further augments our ability to offer a fully interactive and efficient service to our customers with increased communication facilities, such as:

  • Paperless accounting and communication
  • Automated repair progress monitoring
  • Web Portal and Smartphone App allowing homeowners access to account and repair information

With this technology, along with our size and experience, we are confident that we are in a better place than any of our competitors to offer homeowners a superior service, tailored to their needs.

To find out how Hacking and Paterson can help you and your neighbours protect your property for years to come, please contact us.

© 2017 Hacking & Paterson Management Services