Glasgow: 0141 248 5693 |
Edinburgh: 0131 523 1575 |

Welcoming New Customers

Upon entry to their property your purchasers – our new customers – will receive a full welcome pack detailing all they need to know about their development, complementing the information provided at their time of purchase.  Full contact details of their dedicated factoring team and details on how to set up their My H&P to allow them to manage their account online are also provided.

We are here to help new homeowners with the following:

  • Understanding their obligations as a homeowner with common obligations
  • Advising on the operation and requirement of any common installations
  • Identifying areas of common ownership and the future likely maintenance requirements
  • Initial account management including details of their unique reference numbers, payment facilities and access to their own online web portal
  • Explaining and assisting with any warranty questions
  • Relaying messages from homebuilders in respect of completion and maintenance commencement dates

Our hardworking teams are able to answer a multitude of queries concerning the initial ownership of your purchaser’s new home.  We believe this unrivalled knowledge helps divert calls away from your sales teams and customer service centres.

Please contact us here for further information.

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