Insurance Claims

Where Common Buildings Insurance is placed on behalf of our customers, the Insurers are there to help when the need arises.
damaged roof repair

The Broker involved in placing the common insurance policy is AON and confirmation of the insurer of your property is available within your My H&P App along with being detailed on your invoice (immediately opposite the premium charge).

In the event of damage occurring at your property from the operation of an insured peril, please call the insurance claims line, as listed below:

MON TO FRI 9:00- 5:00PM 0141 240 2626


The claims handling team will normally ask you to confirm that you are the homeowner of the property. They will ask for your full address and contact telephone number. You will also be asked to confirm the nature of the damage and how it occurred. From there, the claims handling team will deal with all administration relative to the insurance claim.

If the damage is of a common nature (affecting more than one apartment in the building) the claims handling team will normally appoint a contractor to attend and repair the damage, or provide a quotation to repair the same.

If the damage is of a private nature to your property (affecting only your apartment) the claims handling team may invite you to obtain competitive quotations for the necessary repair works and submit them to their office, for approval.

If you have any doubts about the identity of your insurer, please contact our office and we will be pleased to provide you with the relevant Information.

Likewise, if you are unsure of any aspect of the insurance claims submission procedure, please contact our office and our experienced property factoring team will be pleased to explain the process to you.

Finally, if you are unsure of what the Common Building Insurance covers please follow the links below to the full policy documents.


Please note these documents contain generic wording and for specific details of the sections relative to your insurance cover, including a summary of the perils covered, please contact us.

Latest News

The Under One Roof Guide to Building Surveys

The Under One Roof Guide to Building Surveys

Next in our series of interesting articles from Under One Roof is their guide to building surveys: It’s important to have an awareness of the condition of the building you live in, so that you can prioritise repairs and notice when something is not quite right. A...

Tenement Style

Tenement Style

The Tenement House is situated at 145 Buccleuch Street and was owned by shorthand typist, Miss Agnes Toward, who lived at the address between 1911 and 1965. This is one of Glasgow’s treasures and walking into Miss Toward’s home takes you back in time, the interior of...

PMAS Conference 2023

PMAS Conference 2023

Each year we are delighted to be able to send a group of our Property Factoring staff to the annual PMAS Conference and on Friday 27th October 2023, a selection of our Directors, Team Managers and Property Managers attended this year’s event, ready to be informed and...