5 Star Customer Service from Start to Finish

We appreciate homebuilders strive to provide a 5 star service to their customers pre and post sale and here at Hacking and Paterson Management Services we want to continue this level of service.
customer service

Communication with all homeowners is vital and through our My H&P Web Portal and App we make sure your customer is aware of what they should expect to pay for and when they should be expected to pay for it.  A colour coded development master plan is provided to all homeowners with our dedicated factoring team visiting the development regularly to meet with the sales teams and new homeowners to identify their factoring requirements.

If you are currently at any stage of the development process and are looking for some guidance, insight or assistance, please do not hesitate to contact us – we would be delighted to hear from you.

We look forward to extending your customers’ 5 star experience throughout their ownership and beyond.

Home Builders

Latest News

Accelerating cladding remediation

Accelerating cladding remediation

£20 million additional funding for the next phase. Homeowners across Scotland could soon see cladding safety works accelerated, thanks to a major funding increase announced by the Scottish Government.  A further £20 million will speed up actions to make Scotland’s...

Storm Floris Update

Storm Floris Update

With a yellow and amber warning in place for Storm Floris, bringing high winds and heavy rain across the country, our teams are monitoring developments closely. We’re working with contractors to respond quickly to any weather-related issues across the developments we...

HPMS Supports Major EV Infrastructure Rollout with Cosmic Charging

HPMS Supports Major EV Infrastructure Rollout with Cosmic Charging

HPMS is proud to have played a key role in an exciting and innovative electric vehicle (EV) infrastructure project at Britannia Quay, one of the developments we factor. This landmark initiative — believed to be the UK’s largest fully-funded EV infrastructure project...

Hacking & Paterson Management Services
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