5 Star Customer Service from Start to Finish

We appreciate homebuilders strive to provide a 5 star service to their customers pre and post sale and here at Hacking and Paterson Management Services we want to continue this level of service.
customer service

Communication with all homeowners is vital and through our My H&P Web Portal and App we make sure your customer is aware of what they should expect to pay for and when they should be expected to pay for it.  A colour coded development master plan is provided to all homeowners with our dedicated factoring team visiting the development regularly to meet with the sales teams and new homeowners to identify their factoring requirements.

If you are currently at any stage of the development process and are looking for some guidance, insight or assistance, please do not hesitate to contact us – we would be delighted to hear from you.

We look forward to extending your customers’ 5 star experience throughout their ownership and beyond.

Latest News

Glasgow updates Private Sector Housing Grant programme

Glasgow updates Private Sector Housing Grant programme

key facts for owners and factors Glasgow City Council has released its latest report on the Private Sector Housing Grant (PSHG) programme, outlining how more than £8.6 million was spent in 2024/25 and setting out priorities for the year ahead. The programme remains...

Scottish Housing Bill Passes Stage 3 in Parliament

Scottish Housing Bill Passes Stage 3 in Parliament

The Scottish Parliament has now passed the Housing (Scotland) Bill at Stage 3, marking a major step forward in the government’s plans to strengthen tenants’ rights, improve housing standards, and modernise the way Scotland approaches homelessness prevention. The vote...

Housing Emergency Declared: Scotland Responds with £4.9bn Plan

Housing Emergency Declared: Scotland Responds with £4.9bn Plan

Scottish Government Unveils £4.9bn Housing Emergency Action Plan On the 5th September 2025, the Scottish Government announced a £4.9 billion, four-year Housing Emergency Action Plan, designed to tackle Scotland’s escalating housing crisis. The plan aims to deliver...

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