Emergency Contacts

Terms and Conditions

Only existing customers may use this emergency service. All tenants should report communal defects directly to the property Landlord or Agent.

It is the sole responsibility of the reporting home owner to provide accurate telephone contact and address information to the contractor and arrange for access to the property.
Attending contractors may request a copy of the last common charges invoice as proof of ownership.

In order to mitigate loss, the contractor will only take action to secure or temporarily repair any defect found with a report being supplied to our office as soon as practical, if you require further assistance following this please contact your Property Management Team the next working day.

Where a repair is subsequently found to be private in nature, home owners will be jointly liable for all labour and material costs incurred up until the point of identification. Thereafter, the costs of any private repairs instructed will be the responsibility of the individual home owner.

Calling out a contractor out of normal working hours will incur higher than normal hourly charges. Home owners should only utilise this service where absolutely necessary. To provide this service, the contractor renders a small annual charge generated at six-monthly intervals.

For our customers’ assistance, in addition to the emergency contact details below, we have listed contact details for various other services which may be of help.