We are thrilled to share the fantastic news from the 2026 Scotland Awards, held at the Radisson Blu Hotel in Glasgow. The event was a wonderful celebration of professionalism, dedication, and excellence across the property sector, and we were proud to see members of our team recognised among such a talented group of peers.
At Hacking and Paterson Management Services, we are committed to delivering the highest standards of service to our homeowners, and this commitment was reflected in the evening’s results.
We are especially proud of:
Lauren Caldwell MTPI, who was named Property Manager of the Year
Matt Merrick, who won Outstanding Customer Service of the Year (Individual)
These awards are a true reflection of the hard work, dedication, and collaborative spirit of our team. Lauren and Matt’s achievements showcase the passion and professionalism that is at the heart of everything we do at HPMS.
Matt Merrick shared his excitement:
“I’m still in shock to have won Outstanding Customer Service of the Year, and even more so to have been nominated alongside such an incredible group of peers.”
Lauren Caldwell added:
“I’m absolutely delighted to have won and still can’t quite believe it! Thank you to my team and my mentors at Hacking and Paterson Management Services who have supported me for the last five years – this is a reflection of all of our hard work.”
We also want to extend our congratulations to all the nominees and winners. The awards highlight the exceptional talent across the industry, and it was inspiring to be part of such a celebration of professionalism and achievement.
The evening was a memorable reminder of why we do what we do: delivering excellent service, supporting our homeowners, and fostering a team culture that empowers every individual to shine. We are proud to have such outstanding colleagues representing HPMS and to see their dedication celebrated at a national level.
A fantastic night was had by all, and we are excited to continue striving for excellence in everything we do.
