Glasgow: 0141 248 5693 | info@hackingandpaterson.co.uk
Edinburgh: 0131 523 1575 | edinburgh@hackingandpaterson.co.uk
News
Home | News | Christmas and New Years Hours of Business

Christmas and New Years Hours of Business

Published on 17/12/2020

During the Christmas and New Year period, our Monday to Friday office opening hours will be reduced as follows:

December 2020
Thursday 24th – Closed
Christmas Day – Closed
Monday 28th – Closed
Tuesday 29th – 9.00am to 5.00pm
Wednesday 30th – 9.00am to 5.00pm
Thursday 31st – Closed

January 2021
Friday 1st – Closed
Monday 4th – Closed

Normal opening hours of 9.00am – 5.00pm resume on Tuesday 5th January 2021.

Our priority, as a responsible business, and employer, is the health and safety of our staff, our customers, and the contractors we instruct on your behalf. In this respect, based on the recent guidance issued, we have taken the decision to instruct all of our staff, throughout the Festive period, not to attend either our Glasgow or Edinburgh offices.

To ensure our customers experience as little disruption as possible when contacting us, our Directors and staff are equipped to work from home. To facilitate these Festive period changes, alteration to our communication strategies are:

  • Our main telephone switchboards will be handled differently during this temporary period. A telephone message service is available for the small number of customers without access to email. In the first instance, your Property Manager can be contacted by email (details available through your My H&P App), or by telephoning their extension (detailed on their email signature).
  • Our email addresses info@hackingandpaterson.co.uk and edinburgh@hackingandpaterson.co.uk continue as normal, and emails received will be forwarded to the appropriate department for action and response.
  • In the event of an emergency affecting your property, you should contact any of the contractors identified at https://www.hackingandpaterson.co.uk/customer-support/emergency-contacts/
  • Our factoring teams will focus their attention on essential and emergency customer communication. It is possible that over the Festive period some general queries may be responded to out-with our standard published timeframes in our Written Statement of Service, but we hope for minimal disruption.
  • All customer communications from us will be sent electronically over this temporary period.

In the meantime, our dedicated team will continue to assist you and continue to arrange for the communal maintenance and servicing of your property throughout the Festive period.

We wish all our customers past, present, and future, a Merry Christmas and a Happy New Year and hope everyone has a peaceful and safe time with their families.

Latest News

The my H&P app

Latest News from Hacking & Paterson Management Services

Matters affecting the factoring of common property in Scotland are ever changing and the following provides our customers with the latest news that could affect their property.

Save the Children – Christmas Jumper Day

Save the Children – Christmas Jumper Day

As part of our ongoing commitment to supporting local and national charities, the staff at Hacking and Paterson Management Services…

find out more »

Managing the Impact of Coronavirus

Managing the Impact of Coronavirus

In anticipation of the further restrictions which came into effect this morning, through the Festive period, we implemented our COVID-19…

find out more »

Radio Clyde Cash for Kids

Radio Clyde Cash for Kids

Here at Hacking and Paterson, we strongly believe that, given the severe impact charities are facing with the ongoing COVID-19…

find out more »
© 2021 Hacking & Paterson Management Services