Emergencies are unavoidable and therefore at Hacking and Paterson we have arrangements in place with emergency contractors to ensure our customers’ property is protected at all times.
The emergency contact telephone numbers noted below are strictly for use in the event of emergencies occurring out of our normal working hours of Monday to Friday 9am to 12.45pm & 2pm to 5pm for our Glasgow Office and Monday to Friday 9am to 1pm & 2pm to 5pm for our Edinburgh Office.
Glasgow & West of Scotland Emergency Contractors:
General Building – Hunter Building Services: 07702 000 954
Plumbing – J H Horn Plumbers: 07836 584 932
Edinburgh & East of Scotland Emergency Contractors:
James Munro: 07836 584 933
Acorn Services:0131 669 5222
Terms and Conditions
Only existing customers may use this emergency service, all tenants should report communal defects directly to the property Landlord or Agent.
It is the sole responsibility of the reporting homeowner to provide accurate telephone contact and address information to the contractor and arrange for access to the property.
Attending contractors may request a copy of the last common charges invoice as proof of ownership.
In order to mitigate loss, the contractor will only take action to secure or temporarily repair any defect found with a report being supplied to our office the next working day.
Where a repair is subsequently found to be private in nature, homeowners will be jointly liable for all labour and material costs incurred up until the point of identification. Thereafter, the costs of any private repairs instructed will be the responsibility of the individual homeowner.
Calling out a contractor out of normal working hours will incur higher than normal hourly charges. Homeowners should only utilise this service where absolutely necessary.
For our customers’ assistance, in addition to the emergency contact details above, details for various other services which may be of help can be found here.